tag:status.opticodds.com,2005:/history OpticOdds Status - Incident history 2026-02-28T12:30:58.112+00:00 OpticOdds tag:status.opticodds.com,2005:Incident/cmm6dikff0958868b0ef8op2n 2026-02-28T12:30:58.112+00:00 2026-02-28T12:30:58.112+00:00 DraftKings odds are down. Type: Incident

Duration: 5 days, 2 hours and 5 minutes

Affected Components: Website, API, App

Feb 28, 12:30:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 28, 14:09:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Part of the fix will be a paring down of which leagues are supported for DraftKings. We hope to have full coverage up again soon..

Mar 5, 14:36:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmm5mja2o00aii6cdfrdkfomi 2026-02-28T00:00:06.476+00:00 2026-02-28T00:00:06.476+00:00 Stale Odds from our pull endpoints and on copilot. Type: Incident

Affected Components: Website, API, App

Feb 28, 00:00:06 GMT+0
Resolved - This incident has been resolved. Database was at full capacity and needed to be scaled up, we have efforts in place now to setup proactive alerting to make sure this is handled earlier in the future..

]]> tag:status.opticodds.com,2005:Incident/cmlfft75x0vlowih6uybyyufs 2026-02-09T16:00:18.428+00:00 2026-02-09T16:00:18.428+00:00 Hard Rock temporarily down. Type: Incident

Duration: 3 days and 15 minutes

Affected Components: Website, API, App

Feb 9, 16:00:18 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 12, 16:15:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmky62pi7003a9l7xp6chwpdn 2026-01-28T14:00:56.294+00:00 2026-01-28T14:00:56.294+00:00 app.opticodds.com is down. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: Website, App

Jan 28, 14:00:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 28, 15:22:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmkffnc6502betefzscxgnciq 2026-01-15T08:00:00.000+00:00 2026-01-15T12:05:01.130+00:00 Missing odds for various games. Type: Incident

Duration: 4 hours and 39 minutes

Affected Components: Website, API, App

Jan 15, 12:05:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 08:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 15, 12:38:30 GMT+0
Resolved - This incident has been resolved. There was an unexpected database migration that caused an issue with odds syncing to our database..

]]> tag:status.opticodds.com,2005:Incident/cmjz5pbr700cr10m3aihceacq 2026-01-04T01:00:00.000+00:00 2026-01-04T01:00:00.000+00:00 High latencies in odds updating. Type: Incident

Affected Components: Website, API, App

Jan 4, 01:00:00 GMT+0
Resolved - Due to slow scaling of our servers, there was higher than expected latencies with odds updating. We have resolved this issue and have been monitoring for the past 30 minutes to make sure things are working as normal..

]]> tag:status.opticodds.com,2005:Incident/cmjdlc21d062eot822nggnzvk 2025-12-20T00:05:00.000+00:00 2025-12-20T00:05:00.000+00:00 Slow updating odds on the screen and /fixtures/odds endpoints. Type: Incident

Duration: 28 minutes

Affected Components: Website, API, App

Dec 20, 00:05:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 20, 00:33:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmj4q49bo01bu3lz2y7sx9wgj 2025-12-13T19:15:00.000+00:00 2025-12-13T19:15:00.000+00:00 High latencies with odd updates. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: Website, API, App

Dec 13, 19:15:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. It will take 10-15 minutes to fully deploy..

Dec 13, 20:33:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmj3eidc801irzjeyd4fw6e6s 2025-12-12T20:30:22.340+00:00 2025-12-13T19:44:39.477+00:00 Hard Rock and Bovada are down. Type: Incident

Duration: 1 day, 2 hours and 47 minutes

Affected Components: Website, API, App

Dec 13, 19:44:39 GMT+0
Identified - Bovada is back up!.

Dec 13, 23:17:28 GMT+0
Resolved - Hard Rock is back up!.

Dec 12, 20:30:22 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.opticodds.com,2005:Incident/cmismpbew000lsxq5dwjm2v7j 2025-12-05T08:54:37.832+00:00 2025-12-05T08:54:37.848+00:00 Website outage Type: Incident

Duration: 20 minutes

Affected Components: Website

Dec 5, 08:54:37 GMT+0
Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 5, 09:14:38 GMT+0
Resolved - Website is now operational! This update was created by an automated monitoring service..

]]> tag:status.opticodds.com,2005:Incident/cmismotj501ekt2n2ejto5601 2025-12-05T08:54:14.657+00:00 2025-12-05T08:54:14.676+00:00 API outage Type: Incident

Duration: 19 minutes

Affected Components: API

Dec 5, 08:54:14 GMT+0
Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 5, 09:12:45 GMT+0
Resolved - API is now operational! This update was created by an automated monitoring service..

]]> tag:status.opticodds.com,2005:Incident/cmismobsg00io144xhywg7dnz 2025-12-05T08:53:51.625+00:00 2025-12-05T08:53:51.682+00:00 App outage Type: Incident

Duration: 20 minutes

Affected Components: App

Dec 5, 08:53:51 GMT+0
Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 5, 09:13:32 GMT+0
Resolved - App is now operational! This update was created by an automated monitoring service..

]]> tag:status.opticodds.com,2005:Incident/cmhuprrdm00j079lwpziur89a 2025-11-11T15:16:20.531+00:00 2025-11-11T15:16:20.531+00:00 Pinnacle odds are down. Type: Incident

Duration: 3 minutes

Affected Components: Website, API, App

Nov 11, 15:16:20 GMT+0
Investigating - We are currently investigating this incident..

Nov 11, 15:18:52 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmhnngid500zpyex8d0loli4r 2025-11-06T16:37:13.161+00:00 2025-11-06T16:37:13.161+00:00 Higher than expected latencies. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: API, App

Nov 6, 16:37:13 GMT+0
Investigating - We are currently investigating this incident..

Nov 6, 17:45:25 GMT+0
Resolved - This incident has been resolved..

Nov 6, 18:46:23 GMT+0
Postmortem - We have identified the issue that was causing the high latencies / slower updating prices for OpticOdds AI and for Copilot. This was caused by an unexpected version increase in one of our third party queue management systems, this version increase came with a memory leak that caused the server to enter an infinite restart loop. We have pinned the server to use a stable older version and are seeing normal behavior again. We will be continuing to monitor for the next couple of hours. Items that were affected: * Slower price updates for OpticOdds AI prices. * Slower price updates for Copilot prices. * No new outlier notifications being sent. * Slower updating fixture results and status changes from unplayed -> live -> completed. * Slower updating tournament results..

]]> tag:status.opticodds.com,2005:Incident/cmgwn6gym0027kb918mjvi77g 2025-10-18T17:30:51.249+00:00 2025-10-18T17:30:51.249+00:00 High number of 502 errors for /odds and /parlay endpoints. Type: Incident

Duration: 4 hours and 5 minutes

Affected Components: Website, API, App

Oct 18, 17:30:51 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 18, 19:10:36 GMT+0
Resolved - This incident has been resolved..

Oct 18, 20:49:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 18, 21:35:21 GMT+0
Resolved - This incident has been resolved. We will continue monitoring with our 3rd party vendor..

]]> tag:status.opticodds.com,2005:Maintenance/cmgdpaupb001euoc62198m3cn 2025-10-08T07:00:00.000+00:00 2025-10-08T07:00:00.000+00:00 Networking configuration changes. Type: Maintenance

Duration: 1 hour and 26 minutes

Affected Components: API, Website, App

Oct 8, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. During this time the SSL certificates on our urls will be down, to prevent any downtime we recommend switching the base URL to use `https://api-fallback.opticodds.com/` while this maintenance takes place. After it is completed, you can go back to using `https://api.opticodds.com/`..

Oct 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 07:40:48 GMT+0
Identified - New configuration applied. Waiting DNS configuration..

Oct 8, 08:26:15 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Incident/cmga5ph8b023ny78c69m3g7vb 2025-10-03T01:19:35.530+00:00 2025-10-03T01:49:28.485+00:00 Pinnacle live prices are reverting back to previous prices. Type: Incident

Duration: 39 minutes

Affected Components: App, Website, API

Oct 3, 01:49:28 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Oct 3, 01:19:35 GMT+0
Identified - We are continuing to work on a fix for this incident. The API is sending us non deterministic updates that we are testing a fix for now..

Oct 3, 01:58:29 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Maintenance/cmg6oympx0kdnoa3an69d7hk0 2025-10-01T13:00:00.000+00:00 2025-10-01T13:00:00.000+00:00 Database upgrade. Type: Maintenance

Duration: 5 hours

Affected Components: App, Website, API

Oct 1, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 18:00:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Incident/cmg2e13hh08lc25118cb4vp3p 2025-09-27T14:00:00.000+00:00 2025-09-27T14:58:48.940+00:00 /fixtures/odds endpoint latencies are higher than normal. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components: API

Sep 27, 14:58:48 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 27, 14:00:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 27, 15:54:34 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmfze1nm7002gkkfn2u20rkit 2025-09-25T07:00:00.000+00:00 2025-09-25T07:00:00.000+00:00 Pinnacle odds are down. Type: Incident

Duration: 1 day, 9 hours and 25 minutes

Affected Components: App, Website, API

Sep 25, 07:00:00 GMT+0
Investigating - We are currently investigating this incident..

Sep 26, 16:24:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Maintenance/cmf330d3i00gmpp2789fy4tmj 2025-09-02T22:00:00.000+00:00 2025-09-02T22:26:23.887+00:00 Unplanned maintenance. Type: Maintenance

Duration: 26 minutes

Affected Components: App, Website, API

Sep 2, 22:26:23 GMT+0
Completed - Maintenance has completed successfully..

Sep 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.opticodds.com,2005:Incident/cmevljct50018te3yo5ga3m0g 2025-08-28T21:06:32.377+00:00 2025-08-28T21:06:32.377+00:00 Bet365 odds are temporarily down. Type: Incident

Duration: 2 days, 21 hours and 17 minutes

Affected Components: Website, API, App

Aug 28, 21:06:32 GMT+0
Identified - We are continuing to work on a fix for this incident. This might take a couple of weeks to return to normal, please make alternative plans where applicable..

Sep 26, 16:27:36 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jan 29, 18:23:44 GMT+0
Resolved - We implemented a fix and are currently monitoring the result. We are still working on expanding league and market coverage as well as bringing back live support..

]]> tag:status.opticodds.com,2005:Incident/cmetzhikz009hwjxgamxrunbh 2025-08-27T13:01:25.446+00:00 2025-08-27T14:05:54.134+00:00 FIBA - Eurobasket matches missing all player data. Type: Incident

Duration: 1 hour and 4 minutes

Aug 27, 14:05:54 GMT+0
Resolved - This incident has been resolved..

Aug 27, 13:01:25 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.opticodds.com,2005:Incident/cmer8rntm001t14krcafft2lq 2025-08-25T13:30:05.205+00:00 2025-08-25T13:30:05.205+00:00 Australian Sportsbook Odds are currently down. Type: Incident

Duration: 7 hours and 29 minutes

Affected Components: App, Website, API

Aug 25, 13:30:05 GMT+0
Investigating - We are currently investigating this incident..

Aug 25, 20:58:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmer4zlgk00017b7rgppmbj03 2025-08-25T13:12:08.663+00:00 2025-08-25T13:12:08.663+00:00 app.opticodds.com is showing a blank screen. Type: Incident

Duration: 15 minutes

Affected Components: App, Website

Aug 25, 13:12:08 GMT+0
Investigating - We are currently investigating this incident..

Aug 25, 13:27:04 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmeejdcsl0001dw711pudkd0k 2025-08-16T14:00:00.000+00:00 2025-08-16T14:00:00.000+00:00 Higher than average latencies on /fixtures/odds. Type: Incident

Duration: 9 hours and 35 minutes

Affected Components: App, Website, API

Aug 16, 14:00:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 16, 23:35:26 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmdsvbivj0019ar4zz5htnxio 2025-08-01T13:37:18.984+00:00 2025-08-01T13:37:18.984+00:00 Pinnacle Feed (Under Observation) Type: Incident

Duration: 3 hours and 30 minutes

Affected Components: App, Website, API

Aug 1, 13:37:18 GMT+0
Investigating - We are currently investigating this incident..

Aug 1, 15:12:18 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 1, 17:07:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmdic33k301pfx3ap16ynu03s 2025-07-25T04:41:11.324+00:00 2025-07-25T05:08:57.784+00:00 Increase in 500 errors. Type: Incident

Duration: 28 minutes

Affected Components: App, Website, API

Jul 25, 05:08:57 GMT+0
Resolved - This incident has been resolved..

Jul 25, 04:41:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.opticodds.com,2005:Maintenance/cmawl9h0b001muvkgo1top6ry 2025-05-20T14:30:00.000+00:00 2025-05-20T14:30:01.000+00:00 Database upgrades. Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components: API, App, Website

May 20, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 14:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 20, 16:37:19 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Maintenance/cm9skkh89000yjzdzu3sfpnwr 2025-04-22T14:00:00.000+00:00 2025-04-22T14:30:00.000+00:00 Unplanned database upgrade. Type: Maintenance

Duration: 30 minutes

Affected Components: API, App, Website

Apr 22, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 14:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 22, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.opticodds.com,2005:Maintenance/cm9mv7ehi007813nvhg3ymh9m 2025-04-18T14:15:00.000+00:00 2025-04-18T14:15:01.000+00:00 Unplanned database upgrade. Type: Maintenance

Duration: 6 minutes

Affected Components: API

Apr 18, 14:15:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 14:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 18, 14:20:58 GMT+0
Completed - Maintenance has completed successfully..

]]>