OpticOdds Status - Incident history https://status.opticodds.com OpticOdds Mon, 20 Jul 2026 17:10:02 +0000 Duplicate WNBA game between Wings and Liberty Jun 20 EST. Type: Incident Affected Components: API Jul 20, 17:10:02 GMT+0 - Resolved - Due to the original game being rescheduled, there was a moment where the game was duplicated in our /fixtures endpoint. These are the 2 fixture ids: 2026072072CF5F15, 20260721EBA67395 The canonical fixture will be: `20260721EBA67395` . The other fixture will be removed from any endpoints. Type: Incident

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>17:10:02</var> GMT+0</small><br><strong>Resolved</strong> - Due to the original game being rescheduled, there was a moment where the game was duplicated in our /fixtures endpoint. These are the 2 fixture ids: 2026072072CF5F15, 20260721EBA67395 The canonical fixture will be: `20260721EBA67395` . The other fixture will be removed from any endpoints..</p> ]]> Mon, 20 Jul 2026 17:10:02 +0000 https://status.opticodds.com/incident/cmrthcsno005a0rkcqq6rbtaw https://status.opticodds.com/incident/cmrthcsno005a0rkcqq6rbtaw Parlay Pricing endpoint returning errors due to third party vendor outage. Type: Incident Duration: 17 hours and 14 minutes Affected Components: Website, App, API Jul 16, 12:13:28 GMT+0 - Resolved - This incident has been resolved. Jul 15, 18:59:05 GMT+0 - Identified - Our proxy provider is having networking related issues which is causing our networking requests not to go through. We are continuing to work on a fix for this incident. Type: Incident

Duration: 17 hours and 14 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>12:13:28</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 15</var>, <var data-var='time'>18:59:05</var> GMT+0</small><br><strong>Identified</strong> - Our proxy provider is having networking related issues which is causing our networking requests not to go through. We are continuing to work on a fix for this incident..</p> ]]> Wed, 15 Jul 2026 18:59:05 +0000 https://status.opticodds.com/incident/cmrmg1s6302c60rp0wj2pyklt https://status.opticodds.com/incident/cmrmg1s6302c60rp0wj2pyklt MLB: Boston vs Seattle game 06/19 alternating status. Type: Incident Affected Components: API Jun 20, 03:30:00 GMT+0 - Resolved - The Boston Red Sox vs Seattle Mariners game on June 19 (EST) was alternating statuses between cancelled and unplayed, causing issues with bet settlement potentially causing bets to be refunded and then correctly settled. Underling issue was related to an id switch from our MLB data source. This incident has been resolved. Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 20</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Resolved</strong> - The Boston Red Sox vs Seattle Mariners game on June 19 (EST) was alternating statuses between cancelled and unplayed, causing issues with bet settlement potentially causing bets to be refunded and then correctly settled. Underling issue was related to an id switch from our MLB data source. This incident has been resolved..</p> ]]> Sat, 20 Jun 2026 03:30:00 +0000 https://status.opticodds.com/incident/cmqmf3woc050k2jp8qh4l15od https://status.opticodds.com/incident/cmqmf3woc050k2jp8qh4l15od World Cup status not updating for live match. Type: Incident Duration: 5 minutes Affected Components: Website, App, API Jun 11, 19:19:42 GMT+0 - Identified - We are continuing to work on a fix for this incident. Jun 11, 19:24:35 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>19:19:42</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>19:24:35</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 11 Jun 2026 19:19:42 +0000 https://status.opticodds.com/incident/cmq9vtbmk03lgpdlzl493lz8n https://status.opticodds.com/incident/cmq9vtbmk03lgpdlzl493lz8n Pinnacle unavailable Type: Incident Duration: 16 days, 17 hours and 45 minutes Affected Components: Website, App, API May 22, 23:34:49 GMT+0 - Identified - We are continuing to work on a fix for this incident. May 23, 19:39:11 GMT+0 - Identified - We are continuing to work on a fix for this incident. We do not have an ETA or any update on when it will be available. We will continue to update this page with updates. May 24, 23:08:11 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Soccer support has been restored. We are working on Baseball, Basketball and all other sports. During this time the coverage might be spotty for those sports. May 26, 06:50:18 GMT+0 - Resolved - We have restored the support to the book. We will improve the coverage of sports in the upcoming weeks. May 31, 12:39:26 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Currently we only have main lines support. Jun 3, 17:29:21 GMT+0 - Identified - Our solution was having problems, we are continuing to work on a fix for this incident. There will be missing pinnacle odds again. May 27, 11:23:41 GMT+0 - Resolved - We have added soccer, basketball, and baseball support. We are working on adding additional sports. May 27, 12:23:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Our pinnacle feed is having issues again, the team is working on it. Jun 8, 17:19:55 GMT+0 - Resolved - This incident has been resolved. Pinnacle is availabe for all sports. We currently don't have Player Props and Limits information. The team is working to restore this information. Type: Incident

Duration: 16 days, 17 hours and 45 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 22</var>, <var data-var='time'>23:34:49</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>May <var data-var='date'> 23</var>, <var data-var='time'>19:39:11</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. We do not have an ETA or any update on when it will be available. We will continue to update this page with updates..</p> <p><small>May <var data-var='date'> 24</var>, <var data-var='time'>23:08:11</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Soccer support has been restored. We are working on Baseball, Basketball and all other sports. During this time the coverage might be spotty for those sports..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>06:50:18</var> GMT+0</small><br><strong>Resolved</strong> - We have restored the support to the book. We will improve the coverage of sports in the upcoming weeks..</p> <p><small>May <var data-var='date'> 31</var>, <var data-var='time'>12:39:26</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Currently we only have main lines support..</p> <p><small>Jun <var data-var='date'> 3</var>, <var data-var='time'>17:29:21</var> GMT+0</small><br><strong>Identified</strong> - Our solution was having problems, we are continuing to work on a fix for this incident. There will be missing pinnacle odds again..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>11:23:41</var> GMT+0</small><br><strong>Resolved</strong> - We have added soccer, basketball, and baseball support. We are working on adding additional sports..</p> <p><small>May <var data-var='date'> 27</var>, <var data-var='time'>12:23:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. Our pinnacle feed is having issues again, the team is working on it..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>17:19:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Pinnacle is availabe for all sports. We currently don't have Player Props and Limits information. The team is working to restore this information. .</p> ]]> Fri, 22 May 2026 23:34:49 +0000 https://status.opticodds.com/incident/cmphk4d1g01tnpbhlddew8cy9 https://status.opticodds.com/incident/cmphk4d1g01tnpbhlddew8cy9 Odds are going in and out due to a 3rd party vendor issue. Type: Incident Duration: 31 minutes Affected Components: API, Website, App May 21, 16:14:32 GMT+0 - Postmortem - Problem: For the past 3 days, since the start of the NBA Conference finals, around 7:30-8:00 PM EST, there were odds missing or odds not updating at slower frequency. This was not limited to NBA and was affecting all leagues and sports. The endpoints impacted include the /fixtures/odds and our Screen application. Analysis: We traced the error to a third party vendor issue that was caused by high load due to odds changing and due to an increase in API activity. Solution: We implemented a couple of solutions on the application level and our cloud vendor also made some adjustments to properly handle the increase in load we were experiencing. We will be monitoring over the next couple of days to verify that these solutions did solve the issue. May 21, 00:28:57 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 21, 00:59:36 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 31 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 21</var>, <var data-var='time'>16:14:32</var> GMT+0</small><br><strong>Postmortem</strong> - Problem: For the past 3 days, since the start of the NBA Conference finals, around 7:30-8:00 PM EST, there were odds missing or odds not updating at slower frequency. This was not limited to NBA and was affecting all leagues and sports. The endpoints impacted include the /fixtures/odds and our Screen application. Analysis: We traced the error to a third party vendor issue that was caused by high load due to odds changing and due to an increase in API activity. Solution: We implemented a couple of solutions on the application level and our cloud vendor also made some adjustments to properly handle the increase in load we were experiencing. We will be monitoring over the next couple of days to verify that these solutions did solve the issue..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>00:28:57</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 21</var>, <var data-var='time'>00:59:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 21 May 2026 00:28:57 +0000 https://status.opticodds.com/incident/cmper6a8201zqp89wu646zoy4 https://status.opticodds.com/incident/cmper6a8201zqp89wu646zoy4 Golf Player Props grading prematurely for players who started on the 10th hole. Type: Incident Duration: 25 minutes Affected Components: API, Website, App May 14, 15:56:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 14, 16:21:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 25 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>15:56:12</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>16:21:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 14 May 2026 15:56:12 +0000 https://status.opticodds.com/incident/cmp5o7rv504ffqjji2b22sfmk https://status.opticodds.com/incident/cmp5o7rv504ffqjji2b22sfmk Missing odds across sportsbooks and leagues. Type: Incident Duration: 14 minutes Affected Components: API, Website, App May 13, 00:04:21 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 13, 00:18:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 14 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 13</var>, <var data-var='time'>00:04:21</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 13</var>, <var data-var='time'>00:18:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 13 May 2026 00:04:21 +0000 https://status.opticodds.com/incident/cmp3artu600pzgm40knl98jpo https://status.opticodds.com/incident/cmp3artu600pzgm40knl98jpo Missing odds due to proxy outage. Type: Incident Duration: 3 hours and 15 minutes Affected Components: API, Website, App Apr 27, 10:30:15 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 27, 12:37:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 27, 13:45:06 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>10:30:15</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>12:37:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 27</var>, <var data-var='time'>13:45:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 27 Apr 2026 10:30:15 +0000 https://status.opticodds.com/incident/cmoh54qja00a3sbjb2yktzwmb https://status.opticodds.com/incident/cmoh54qja00a3sbjb2yktzwmb DraftKings odds are down. Type: Incident Duration: 5 days, 2 hours and 5 minutes Affected Components: Website, API, App Feb 28, 12:30:58 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 28, 14:09:20 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Part of the fix will be a paring down of which leagues are supported for DraftKings. We hope to have full coverage up again soon. Mar 5, 14:36:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days, 2 hours and 5 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>12:30:58</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>14:09:20</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. Part of the fix will be a paring down of which leagues are supported for DraftKings. We hope to have full coverage up again soon..</p> <p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:36:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 28 Feb 2026 12:30:58 +0000 https://status.opticodds.com/incident/cmm6dikff0958868b0ef8op2n https://status.opticodds.com/incident/cmm6dikff0958868b0ef8op2n Stale Odds from our pull endpoints and on copilot. Type: Incident Affected Components: Website, API, App Feb 28, 00:00:06 GMT+0 - Resolved - This incident has been resolved. Database was at full capacity and needed to be scaled up, we have efforts in place now to setup proactive alerting to make sure this is handled earlier in the future. Type: Incident

Affected Components: , ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>00:00:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Database was at full capacity and needed to be scaled up, we have efforts in place now to setup proactive alerting to make sure this is handled earlier in the future..</p> ]]> Sat, 28 Feb 2026 00:00:06 +0000 https://status.opticodds.com/incident/cmm5mja2o00aii6cdfrdkfomi https://status.opticodds.com/incident/cmm5mja2o00aii6cdfrdkfomi Hard Rock temporarily down. Type: Incident Duration: 3 days and 15 minutes Affected Components: Website, API, App Feb 9, 16:00:18 GMT+0 - Identified - We are continuing to work on a fix for this incident. Feb 12, 16:15:30 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days and 15 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:00:18</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>16:15:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 9 Feb 2026 16:00:18 +0000 https://status.opticodds.com/incident/cmlfft75x0vlowih6uybyyufs https://status.opticodds.com/incident/cmlfft75x0vlowih6uybyyufs app.opticodds.com is down. Type: Incident Duration: 1 hour and 22 minutes Affected Components: Website, App Jan 28, 14:00:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 28, 15:22:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>14:00:56</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 28</var>, <var data-var='time'>15:22:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 28 Jan 2026 14:00:56 +0000 https://status.opticodds.com/incident/cmky62pi7003a9l7xp6chwpdn https://status.opticodds.com/incident/cmky62pi7003a9l7xp6chwpdn Missing odds for various games. Type: Incident Duration: 4 hours and 39 minutes Affected Components: Website, API, App Jan 15, 12:05:01 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 15, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Jan 15, 12:38:30 GMT+0 - Resolved - This incident has been resolved. There was an unexpected database migration that caused an issue with odds syncing to our database. Type: Incident

Duration: 4 hours and 39 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>12:05:01</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jan <var data-var='date'> 15</var>, <var data-var='time'>12:38:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. There was an unexpected database migration that caused an issue with odds syncing to our database..</p> ]]> Thu, 15 Jan 2026 08:00:00 +0000 https://status.opticodds.com/incident/cmkffnc6502betefzscxgnciq https://status.opticodds.com/incident/cmkffnc6502betefzscxgnciq High latencies in odds updating. Type: Incident Affected Components: Website, API, App Jan 4, 01:00:00 GMT+0 - Resolved - Due to slow scaling of our servers, there was higher than expected latencies with odds updating. We have resolved this issue and have been monitoring for the past 30 minutes to make sure things are working as normal. Type: Incident

Affected Components: , ,

<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Due to slow scaling of our servers, there was higher than expected latencies with odds updating. We have resolved this issue and have been monitoring for the past 30 minutes to make sure things are working as normal..</p> ]]> Sun, 4 Jan 2026 01:00:00 +0000 https://status.opticodds.com/incident/cmjz5pbr700cr10m3aihceacq https://status.opticodds.com/incident/cmjz5pbr700cr10m3aihceacq Slow updating odds on the screen and /fixtures/odds endpoints. Type: Incident Duration: 28 minutes Affected Components: Website, API, App Dec 20, 00:05:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Dec 20, 00:33:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 28 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>00:05:00</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>00:33:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 20 Dec 2025 00:05:00 +0000 https://status.opticodds.com/incident/cmjdlc21d062eot822nggnzvk https://status.opticodds.com/incident/cmjdlc21d062eot822nggnzvk High latencies with odd updates. Type: Incident Duration: 1 hour and 19 minutes Affected Components: Website, API, App Dec 13, 19:15:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. It will take 10-15 minutes to fully deploy. Dec 13, 20:33:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result. It will take 10-15 minutes to fully deploy..</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>20:33:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 13 Dec 2025 19:15:00 +0000 https://status.opticodds.com/incident/cmj4q49bo01bu3lz2y7sx9wgj https://status.opticodds.com/incident/cmj4q49bo01bu3lz2y7sx9wgj Hard Rock and Bovada are down. Type: Incident Duration: 1 day, 2 hours and 47 minutes Affected Components: Website, API, App Dec 13, 19:44:39 GMT+0 - Identified - Bovada is back up! Dec 13, 23:17:28 GMT+0 - Resolved - Hard Rock is back up! Dec 12, 20:30:22 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 day, 2 hours and 47 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>19:44:39</var> GMT+0</small><br><strong>Identified</strong> - Bovada is back up!.</p> <p><small>Dec <var data-var='date'> 13</var>, <var data-var='time'>23:17:28</var> GMT+0</small><br><strong>Resolved</strong> - Hard Rock is back up!.</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>20:30:22</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Fri, 12 Dec 2025 20:30:22 +0000 https://status.opticodds.com/incident/cmj3eidc801irzjeyd4fw6e6s https://status.opticodds.com/incident/cmj3eidc801irzjeyd4fw6e6s Website outage Type: Incident Duration: 20 minutes Affected Components: Website Dec 5, 08:54:37 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 5, 09:14:38 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:54:37</var> GMT+0</small><br><strong>Investigating</strong> - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:14:38</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 5 Dec 2025 08:54:37 +0000 https://status.opticodds.com/incident/cmismpbew000lsxq5dwjm2v7j https://status.opticodds.com/incident/cmismpbew000lsxq5dwjm2v7j API outage Type: Incident Duration: 19 minutes Affected Components: API Dec 5, 08:54:14 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 5, 09:12:45 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 19 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:54:14</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:12:45</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 5 Dec 2025 08:54:14 +0000 https://status.opticodds.com/incident/cmismotj501ekt2n2ejto5601 https://status.opticodds.com/incident/cmismotj501ekt2n2ejto5601 App outage Type: Incident Duration: 20 minutes Affected Components: App Dec 5, 08:53:51 GMT+0 - Investigating - App cannot be accessed at the moment. This incident was created by an automated monitoring service. Dec 5, 09:13:32 GMT+0 - Resolved - App is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 20 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>08:53:51</var> GMT+0</small><br><strong>Investigating</strong> - App cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:13:32</var> GMT+0</small><br><strong>Resolved</strong> - App is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 5 Dec 2025 08:53:51 +0000 https://status.opticodds.com/incident/cmismobsg00io144xhywg7dnz https://status.opticodds.com/incident/cmismobsg00io144xhywg7dnz Pinnacle odds are down. Type: Incident Duration: 3 minutes Affected Components: Website, API, App Nov 11, 15:16:20 GMT+0 - Investigating - We are currently investigating this incident. Nov 11, 15:18:52 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 minutes

Affected Components: , ,

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:16:20</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>15:18:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 11 Nov 2025 15:16:20 +0000 https://status.opticodds.com/incident/cmhuprrdm00j079lwpziur89a https://status.opticodds.com/incident/cmhuprrdm00j079lwpziur89a Higher than expected latencies. Type: Incident Duration: 1 hour and 8 minutes Affected Components: API, App Nov 6, 16:37:13 GMT+0 - Investigating - We are currently investigating this incident. Nov 6, 17:45:25 GMT+0 - Resolved - This incident has been resolved. Nov 6, 18:46:23 GMT+0 - Postmortem - We have identified the issue that was causing the high latencies / slower updating prices for OpticOdds AI and for Copilot. This was caused by an unexpected version increase in one of our third party queue management systems, this version increase came with a memory leak that caused the server to enter an infinite restart loop. We have pinned the server to use a stable older version and are seeing normal behavior again. We will be continuing to monitor for the next couple of hours. Items that were affected: * Slower price updates for OpticOdds AI prices. * Slower price updates for Copilot prices. * No new outlier notifications being sent. * Slower updating fixture results and status changes from unplayed -> live -> completed. * Slower updating tournament results. Type: Incident

Duration: 1 hour and 8 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>16:37:13</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:45:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:46:23</var> GMT+0</small><br><strong>Postmortem</strong> - We have identified the issue that was causing the high latencies / slower updating prices for OpticOdds AI and for Copilot. This was caused by an unexpected version increase in one of our third party queue management systems, this version increase came with a memory leak that caused the server to enter an infinite restart loop. We have pinned the server to use a stable older version and are seeing normal behavior again. We will be continuing to monitor for the next couple of hours. Items that were affected: * Slower price updates for OpticOdds AI prices. * Slower price updates for Copilot prices. * No new outlier notifications being sent. * Slower updating fixture results and status changes from unplayed -> live -> completed. * Slower updating tournament results..</p> ]]> Thu, 6 Nov 2025 16:37:13 +0000 https://status.opticodds.com/incident/cmhnngid500zpyex8d0loli4r https://status.opticodds.com/incident/cmhnngid500zpyex8d0loli4r High number of 502 errors for /odds and /parlay endpoints. Type: Incident Duration: 4 hours and 5 minutes Affected Components: Website, API, App Oct 18, 17:30:51 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 18, 19:10:36 GMT+0 - Resolved - This incident has been resolved. Oct 18, 20:49:41 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 18, 21:35:21 GMT+0 - Resolved - This incident has been resolved. We will continue monitoring with our 3rd party vendor. Type: Incident

Duration: 4 hours and 5 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>17:30:51</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>19:10:36</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>20:49:41</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 18</var>, <var data-var='time'>21:35:21</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue monitoring with our 3rd party vendor..</p> ]]> Sat, 18 Oct 2025 17:30:51 +0000 https://status.opticodds.com/incident/cmgwn6gym0027kb918mjvi77g https://status.opticodds.com/incident/cmgwn6gym0027kb918mjvi77g Networking configuration changes. Type: Maintenance Duration: 1 hour and 26 minutes Affected Components: API, Website, App Oct 8, 07:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. During this time the SSL certificates on our urls will be down, to prevent any downtime we recommend switching the base URL to use `https://api-fallback.opticodds.com/` while this maintenance takes place. After it is completed, you can go back to using `https://api.opticodds.com/`. Oct 8, 07:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 8, 07:40:48 GMT+0 - Identified - New configuration applied. Waiting DNS configuration. Oct 8, 08:26:15 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 26 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time. During this time the SSL certificates on our urls will be down, to prevent any downtime we recommend switching the base URL to use `https://api-fallback.opticodds.com/` while this maintenance takes place. After it is completed, you can go back to using `https://api.opticodds.com/`..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>07:40:48</var> GMT+0</small><br><strong>Identified</strong> - New configuration applied. Waiting DNS configuration..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>08:26:15</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 8 Oct 2025 07:00:00 +0000 https://status.opticodds.com/maintenance/cmgdpaupb001euoc62198m3cn https://status.opticodds.com/maintenance/cmgdpaupb001euoc62198m3cn Pinnacle live prices are reverting back to previous prices. Type: Incident Duration: 39 minutes Affected Components: App, Website, API Oct 3, 01:49:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Oct 3, 01:19:35 GMT+0 - Identified - We are continuing to work on a fix for this incident. The API is sending us non deterministic updates that we are testing a fix for now. Oct 3, 01:58:29 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 39 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>01:49:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>01:19:35</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident. The API is sending us non deterministic updates that we are testing a fix for now..</p> <p><small>Oct <var data-var='date'> 3</var>, <var data-var='time'>01:58:29</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 3 Oct 2025 01:19:35 +0000 https://status.opticodds.com/incident/cmga5ph8b023ny78c69m3g7vb https://status.opticodds.com/incident/cmga5ph8b023ny78c69m3g7vb Database upgrade. Type: Maintenance Duration: 5 hours Affected Components: App, Website, API Oct 1, 13:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Oct 1, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 1, 18:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 5 hours

Affected Components: , ,

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 1 Oct 2025 13:00:00 +0000 https://status.opticodds.com/maintenance/cmg6oympx0kdnoa3an69d7hk0 https://status.opticodds.com/maintenance/cmg6oympx0kdnoa3an69d7hk0 Unplanned maintenance. Type: Maintenance Duration: 26 minutes Affected Components: App, Website, API Sep 2, 22:26:23 GMT+0 - Completed - Maintenance has completed successfully. Sep 2, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 2, 22:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Type: Maintenance

Duration: 26 minutes

Affected Components: , ,

<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:26:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> ]]> Tue, 2 Sep 2025 22:00:00 +0000 https://status.opticodds.com/maintenance/cmf330d3i00gmpp2789fy4tmj https://status.opticodds.com/maintenance/cmf330d3i00gmpp2789fy4tmj Database upgrades. Type: Maintenance Duration: 2 hours and 7 minutes Affected Components: API, App, Website May 20, 14:30:01 GMT+0 - Identified - Maintenance is now in progress May 20, 14:30:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. May 20, 16:37:19 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components: , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>14:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>16:37:19</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 20 May 2025 14:30:00 +0000 https://status.opticodds.com/maintenance/cmawl9h0b001muvkgo1top6ry https://status.opticodds.com/maintenance/cmawl9h0b001muvkgo1top6ry Unplanned database upgrade. Type: Maintenance Duration: 30 minutes Affected Components: API, App, Website Apr 22, 14:30:00 GMT+0 - Completed - Maintenance has completed successfully Apr 22, 14:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 22, 14:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components: , ,

<p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 22</var>, <var data-var='time'>14:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Tue, 22 Apr 2025 14:00:00 +0000 https://status.opticodds.com/maintenance/cm9skkh89000yjzdzu3sfpnwr https://status.opticodds.com/maintenance/cm9skkh89000yjzdzu3sfpnwr Unplanned database upgrade. Type: Maintenance Duration: 6 minutes Affected Components: API Apr 18, 14:15:01 GMT+0 - Identified - Maintenance is now in progress Apr 18, 14:15:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Apr 18, 14:20:58 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 6 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>14:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>14:15:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled maintenance during that time..</p> <p><small>Apr <var data-var='date'> 18</var>, <var data-var='time'>14:20:58</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 18 Apr 2025 14:15:00 +0000 https://status.opticodds.com/maintenance/cm9mv7ehi007813nvhg3ymh9m https://status.opticodds.com/maintenance/cm9mv7ehi007813nvhg3ymh9m