tag:status.opticodds.com,2005:/history OpticOdds Status - Incident history 2026-09-06T02:30:00.000+00:00 OpticOdds tag:status.opticodds.com,2005:Incident/cmtslgai706m92cpqkg6hvdyt 2026-09-06T02:30:00.000+00:00 2026-09-06T02:30:00.000+00:00 Scores not updating for late slate of games EST. Type: Incident

Duration: 3 days and 22 hours

Affected Components: Website, App, API

Sep 6, 02:30:00 GMT+0
Identified - Throughout the weekend, we have had issues with scores not updating around midnight EST. This has resulted in delayed settlement as well. We are continuing to work on a fix for this incident..

Sep 8, 11:52:58 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Sep 10, 00:29:44 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmslxz1ul0bsh0krp5qx1wfzu 2026-08-09T15:12:47.684+00:00 2026-08-09T15:56:59.016+00:00 Odds flickering in and out. Type: Incident

Duration: 44 minutes

Affected Components: Website, App, API

Aug 9, 15:56:59 GMT+0
Resolved - This incident has been resolved..

Aug 9, 15:12:47 GMT+0
Identified - We are continuing to work on a fix for this incident..

]]> tag:status.opticodds.com,2005:Incident/cmshn2ow100uz0kpqdb2esl3z 2026-08-06T14:56:37.038+00:00 2026-08-06T14:56:37.038+00:00 Database sizing changes taking place, might be some instability. Type: Incident

Duration: 9 minutes

Affected Components: Website, App, API

Aug 6, 14:56:37 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 6, 15:05:41 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmsgi09yr00cp0spayfe85886 2026-08-05T19:47:00.119+00:00 2026-08-05T19:47:00.119+00:00 Emergency database upgrade taking place. Type: Incident

Duration: 7 minutes

Affected Components: Website, App, API

Aug 5, 19:47:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Might be some instability over the next 5-10 minutes..

Aug 5, 19:54:22 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmsdmlob802h80rpp4quq4n2q 2026-08-03T19:32:18.403+00:00 2026-08-03T19:32:18.403+00:00 Pinnacle data unavailable Type: Incident

Duration: 5 hours and 35 minutes

Affected Components: App, API

Aug 3, 19:32:18 GMT+0
Identified - We detected Pinnacle data is not available. We are working on a solution..

Aug 4, 00:11:01 GMT+0
Resolved - This incident has been resolved..

Aug 4, 00:44:03 GMT+0
Identified - We are continuing to work on a fix for this incident. Right now only Basketball and Baseball are available..

Aug 4, 01:07:01 GMT+0
Resolved - This incident has been resolved. All sports in season have been restored. We apologize for earlier communication of this incident being resolved. .

]]> tag:status.opticodds.com,2005:Incident/cmrz96512019e1aru269qkotl 2026-07-24T18:00:00.000+00:00 2026-07-24T18:00:00.000+00:00 Pinnacle feed down Type: Incident

Duration: 1 day, 21 hours and 40 minutes

Affected Components: Website, App, API

Jul 24, 18:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jul 24, 20:16:28 GMT+0
Resolved - This incident has been resolved..

Jul 26, 12:05:26 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jul 26, 15:40:17 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmrthcsno005a0rkcqq6rbtaw 2026-07-20T17:10:02.537+00:00 2026-07-20T17:10:02.537+00:00 Duplicate WNBA game between Wings and Liberty Jun 20 EST. Type: Incident

Affected Components: API

Jul 20, 17:10:02 GMT+0
Resolved - Due to the original game being rescheduled, there was a moment where the game was duplicated in our /fixtures endpoint. These are the 2 fixture ids: 2026072072CF5F15, 20260721EBA67395 The canonical fixture will be: `20260721EBA67395` . The other fixture will be removed from any endpoints..

]]> tag:status.opticodds.com,2005:Incident/cmrmg1s6302c60rp0wj2pyklt 2026-07-15T18:59:05.797+00:00 2026-07-16T12:13:28.677+00:00 Parlay Pricing endpoint returning errors due to third party vendor outage. Type: Incident

Duration: 17 hours and 14 minutes

Affected Components: Website, App, API

Jul 16, 12:13:28 GMT+0
Resolved - This incident has been resolved..

Jul 15, 18:59:05 GMT+0
Identified - Our proxy provider is having networking related issues which is causing our networking requests not to go through. We are continuing to work on a fix for this incident..

]]> tag:status.opticodds.com,2005:Incident/cmqmf3woc050k2jp8qh4l15od 2026-06-20T03:30:00.000+00:00 2026-06-20T03:30:00.000+00:00 MLB: Boston vs Seattle game 06/19 alternating status. Type: Incident

Affected Components: API

Jun 20, 03:30:00 GMT+0
Resolved - The Boston Red Sox vs Seattle Mariners game on June 19 (EST) was alternating statuses between cancelled and unplayed, causing issues with bet settlement potentially causing bets to be refunded and then correctly settled. Underling issue was related to an id switch from our MLB data source. This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmq9vtbmk03lgpdlzl493lz8n 2026-06-11T19:19:42.102+00:00 2026-06-11T19:19:42.102+00:00 World Cup status not updating for live match. Type: Incident

Duration: 5 minutes

Affected Components: Website, App, API

Jun 11, 19:19:42 GMT+0
Identified - We are continuing to work on a fix for this incident..

Jun 11, 19:24:35 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmphk4d1g01tnpbhlddew8cy9 2026-05-22T23:34:49.114+00:00 2026-05-22T23:34:49.114+00:00 Pinnacle unavailable Type: Incident

Duration: 16 days, 17 hours and 45 minutes

Affected Components: Website, App, API

May 22, 23:34:49 GMT+0
Identified - We are continuing to work on a fix for this incident..

May 23, 19:39:11 GMT+0
Identified - We are continuing to work on a fix for this incident. We do not have an ETA or any update on when it will be available. We will continue to update this page with updates..

May 24, 23:08:11 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Soccer support has been restored. We are working on Baseball, Basketball and all other sports. During this time the coverage might be spotty for those sports..

May 26, 06:50:18 GMT+0
Resolved - We have restored the support to the book. We will improve the coverage of sports in the upcoming weeks..

May 31, 12:39:26 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Currently we only have main lines support..

Jun 3, 17:29:21 GMT+0
Identified - Our solution was having problems, we are continuing to work on a fix for this incident. There will be missing pinnacle odds again..

May 27, 11:23:41 GMT+0
Resolved - We have added soccer, basketball, and baseball support. We are working on adding additional sports..

May 27, 12:23:00 GMT+0
Identified - We are continuing to work on a fix for this incident. Our pinnacle feed is having issues again, the team is working on it..

Jun 8, 17:19:55 GMT+0
Resolved - This incident has been resolved. Pinnacle is availabe for all sports. We currently don't have Player Props and Limits information. The team is working to restore this information. .

]]> tag:status.opticodds.com,2005:Incident/cmper6a8201zqp89wu646zoy4 2026-05-21T00:28:57.583+00:00 2026-05-21T16:14:32.826+00:00 Odds are going in and out due to a 3rd party vendor issue. Type: Incident

Duration: 31 minutes

Affected Components: API, Website, App

May 21, 16:14:32 GMT+0
Postmortem - Problem: For the past 3 days, since the start of the NBA Conference finals, around 7:30-8:00 PM EST, there were odds missing or odds not updating at slower frequency. This was not limited to NBA and was affecting all leagues and sports. The endpoints impacted include the /fixtures/odds and our Screen application. Analysis: We traced the error to a third party vendor issue that was caused by high load due to odds changing and due to an increase in API activity. Solution: We implemented a couple of solutions on the application level and our cloud vendor also made some adjustments to properly handle the increase in load we were experiencing. We will be monitoring over the next couple of days to verify that these solutions did solve the issue..

May 21, 00:28:57 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 21, 00:59:36 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmp5o7rv504ffqjji2b22sfmk 2026-05-14T15:56:12.693+00:00 2026-05-14T15:56:12.693+00:00 Golf Player Props grading prematurely for players who started on the 10th hole. Type: Incident

Duration: 25 minutes

Affected Components: API, Website, App

May 14, 15:56:12 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 14, 16:21:12 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmp3artu600pzgm40knl98jpo 2026-05-13T00:04:21.417+00:00 2026-05-13T00:04:21.417+00:00 Missing odds across sportsbooks and leagues. Type: Incident

Duration: 14 minutes

Affected Components: API, Website, App

May 13, 00:04:21 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 13, 00:18:02 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmoh54qja00a3sbjb2yktzwmb 2026-04-27T10:30:15.867+00:00 2026-04-27T10:30:15.867+00:00 Missing odds due to proxy outage. Type: Incident

Duration: 3 hours and 15 minutes

Affected Components: API, Website, App

Apr 27, 10:30:15 GMT+0
Identified - We are continuing to work on a fix for this incident..

Apr 27, 12:37:41 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Apr 27, 13:45:06 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmm6dikff0958868b0ef8op2n 2026-02-28T12:30:58.112+00:00 2026-02-28T12:30:58.112+00:00 DraftKings odds are down. Type: Incident

Duration: 5 days, 2 hours and 5 minutes

Affected Components: Website, API, App

Feb 28, 12:30:58 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 28, 14:09:20 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. Part of the fix will be a paring down of which leagues are supported for DraftKings. We hope to have full coverage up again soon..

Mar 5, 14:36:07 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmm5mja2o00aii6cdfrdkfomi 2026-02-28T00:00:06.476+00:00 2026-02-28T00:00:06.476+00:00 Stale Odds from our pull endpoints and on copilot. Type: Incident

Affected Components: Website, API, App

Feb 28, 00:00:06 GMT+0
Resolved - This incident has been resolved. Database was at full capacity and needed to be scaled up, we have efforts in place now to setup proactive alerting to make sure this is handled earlier in the future..

]]> tag:status.opticodds.com,2005:Incident/cmlfft75x0vlowih6uybyyufs 2026-02-09T16:00:18.428+00:00 2026-02-09T16:00:18.428+00:00 Hard Rock temporarily down. Type: Incident

Duration: 3 days and 15 minutes

Affected Components: Website, API, App

Feb 9, 16:00:18 GMT+0
Identified - We are continuing to work on a fix for this incident..

Feb 12, 16:15:30 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmky62pi7003a9l7xp6chwpdn 2026-01-28T14:00:56.294+00:00 2026-01-28T14:00:56.294+00:00 app.opticodds.com is down. Type: Incident

Duration: 1 hour and 22 minutes

Affected Components: Website, App

Jan 28, 14:00:56 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 28, 15:22:47 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmkffnc6502betefzscxgnciq 2026-01-15T08:00:00.000+00:00 2026-01-15T12:05:01.130+00:00 Missing odds for various games. Type: Incident

Duration: 4 hours and 39 minutes

Affected Components: Website, API, App

Jan 15, 12:05:01 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jan 15, 08:00:00 GMT+0
Investigating - We are currently investigating this incident..

Jan 15, 12:38:30 GMT+0
Resolved - This incident has been resolved. There was an unexpected database migration that caused an issue with odds syncing to our database..

]]> tag:status.opticodds.com,2005:Incident/cmjz5pbr700cr10m3aihceacq 2026-01-04T01:00:00.000+00:00 2026-01-04T01:00:00.000+00:00 High latencies in odds updating. Type: Incident

Affected Components: Website, API, App

Jan 4, 01:00:00 GMT+0
Resolved - Due to slow scaling of our servers, there was higher than expected latencies with odds updating. We have resolved this issue and have been monitoring for the past 30 minutes to make sure things are working as normal..

]]> tag:status.opticodds.com,2005:Incident/cmjdlc21d062eot822nggnzvk 2025-12-20T00:05:00.000+00:00 2025-12-20T00:05:00.000+00:00 Slow updating odds on the screen and /fixtures/odds endpoints. Type: Incident

Duration: 28 minutes

Affected Components: Website, API, App

Dec 20, 00:05:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Dec 20, 00:33:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmj4q49bo01bu3lz2y7sx9wgj 2025-12-13T19:15:00.000+00:00 2025-12-13T19:15:00.000+00:00 High latencies with odd updates. Type: Incident

Duration: 1 hour and 19 minutes

Affected Components: Website, API, App

Dec 13, 19:15:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result. It will take 10-15 minutes to fully deploy..

Dec 13, 20:33:42 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.opticodds.com,2005:Incident/cmj3eidc801irzjeyd4fw6e6s 2025-12-12T20:30:22.340+00:00 2025-12-13T19:44:39.477+00:00 Hard Rock and Bovada are down. Type: Incident

Duration: 1 day, 2 hours and 47 minutes

Affected Components: Website, API, App

Dec 13, 19:44:39 GMT+0
Identified - Bovada is back up!.

Dec 13, 23:17:28 GMT+0
Resolved - Hard Rock is back up!.

Dec 12, 20:30:22 GMT+0
Investigating - We are currently investigating this incident..

]]> tag:status.opticodds.com,2005:Incident/cmismpbew000lsxq5dwjm2v7j 2025-12-05T08:54:37.832+00:00 2025-12-05T08:54:37.848+00:00 Website outage Type: Incident

Duration: 20 minutes

Affected Components: Website

Dec 5, 08:54:37 GMT+0
Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..

Dec 5, 09:14:38 GMT+0
Resolved - Website is now operational! This update was created by an automated monitoring service..

]]> tag:status.opticodds.com,2005:Maintenance/cmgdpaupb001euoc62198m3cn 2025-10-08T07:00:00.000+00:00 2025-10-08T07:00:00.000+00:00 Networking configuration changes. Type: Maintenance

Duration: 1 hour and 26 minutes

Affected Components: API, Website, App

Oct 8, 07:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time. During this time the SSL certificates on our urls will be down, to prevent any downtime we recommend switching the base URL to use `https://api-fallback.opticodds.com/` while this maintenance takes place. After it is completed, you can go back to using `https://api.opticodds.com/`..

Oct 8, 07:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 8, 07:40:48 GMT+0
Identified - New configuration applied. Waiting DNS configuration..

Oct 8, 08:26:15 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Maintenance/cmg6oympx0kdnoa3an69d7hk0 2025-10-01T13:00:00.000+00:00 2025-10-01T13:00:00.000+00:00 Database upgrade. Type: Maintenance

Duration: 5 hours

Affected Components: App, Website, API

Oct 1, 13:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Oct 1, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 1, 18:00:00 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Maintenance/cmf330d3i00gmpp2789fy4tmj 2025-09-02T22:00:00.000+00:00 2025-09-02T22:26:23.887+00:00 Unplanned maintenance. Type: Maintenance

Duration: 26 minutes

Affected Components: App, Website, API

Sep 2, 22:26:23 GMT+0
Completed - Maintenance has completed successfully..

Sep 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Sep 2, 22:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

]]> tag:status.opticodds.com,2005:Maintenance/cmawl9h0b001muvkgo1top6ry 2025-05-20T14:30:00.000+00:00 2025-05-20T14:30:01.000+00:00 Database upgrades. Type: Maintenance

Duration: 2 hours and 7 minutes

Affected Components: API, App, Website

May 20, 14:30:01 GMT+0
Identified - Maintenance is now in progress.

May 20, 14:30:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

May 20, 16:37:19 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.opticodds.com,2005:Maintenance/cm9skkh89000yjzdzu3sfpnwr 2025-04-22T14:00:00.000+00:00 2025-04-22T14:30:00.000+00:00 Unplanned database upgrade. Type: Maintenance

Duration: 30 minutes

Affected Components: API, App, Website

Apr 22, 14:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 14:00:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 22, 14:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.opticodds.com,2005:Maintenance/cm9mv7ehi007813nvhg3ymh9m 2025-04-18T14:15:00.000+00:00 2025-04-18T14:15:01.000+00:00 Unplanned database upgrade. Type: Maintenance

Duration: 6 minutes

Affected Components: API

Apr 18, 14:15:01 GMT+0
Identified - Maintenance is now in progress.

Apr 18, 14:15:00 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Apr 18, 14:20:58 GMT+0
Completed - Maintenance has completed successfully..

]]>