OpticOdds - Notice history

This incident has been resolved.
Pinnacle is availabe for all sports. We currently don't have Player Props and Limits information.
The team is working to restore this information.

Our solution was having problems, we are continuing to work on a fix for this incident. There will be missing pinnacle odds again.

We implemented a fix and are currently monitoring the result. Currently we only have main lines support.

We are continuing to work on a fix for this incident. Our pinnacle feed is having issues again, the team is working on it.

We have added soccer, basketball, and baseball support. We are working on adding additional sports.

We have restored the support to the book. We will improve the coverage of sports in the upcoming weeks.

We implemented a fix and are currently monitoring the result.
Soccer support has been restored.
We are working on Baseball, Basketball and all other sports. During this time the coverage might be spotty for those sports.

We are continuing to work on a fix for this incident. We do not have an ETA or any update on when it will be available. We will continue to update this page with updates.

Problem:

For the past 3 days, since the start of the NBA Conference finals, around 7:30-8:00 PM EST, there were odds missing or odds not updating at slower frequency. This was not limited to NBA and was affecting all leagues and sports. The endpoints impacted include the /fixtures/odds and our Screen application.

Analysis:

We traced the error to a third party vendor issue that was caused by high load due to odds changing and due to an increase in API activity.

Solution:

We implemented a couple of solutions on the application level and our cloud vendor also made some adjustments to properly handle the increase in load we were experiencing. We will be monitoring over the next couple of days to verify that these solutions did solve the issue.