Problem:
For the past 3 days, since the start of the NBA Conference finals, around 7:30-8:00 PM EST, there were odds missing or odds not updating at slower frequency. This was not limited to NBA and was affecting all leagues and sports. The endpoints impacted include the /fixtures/odds and our Screen application.
Analysis:
We traced the error to a third party vendor issue that was caused by high load due to odds changing and due to an increase in API activity.
Solution:
We implemented a couple of solutions on the application level and our cloud vendor also made some adjustments to properly handle the increase in load we were experiencing. We will be monitoring over the next couple of days to verify that these solutions did solve the issue.
